Frequently Asked Questions

1- What is the initial bonus, and how does it work?

The bonus is 20% of your initial deposit up to $300!
Let's say you deposit $100; we will add $20 to your account once your wagers total $2400! To arrive at this figure, just add your deposit, plus your bonus and multiply by 5. In this example, you would have to wager $600.00. The same betting requirements apply to all other deposits!

Purchase your playing chips, choose your game and go have fun! Your bonus will automatically be added to your balance.

2- Problems entering your credit card?

Make sure you do not use spaces when entering a credit card. Make sure that your bank or credit card company accepts online gaming.

3- What are some of the ways that I can purchase chips?

We provide several ways to purchase chips;

Visa, Master Card, you may use either credit card to make your purchase.
Neteller is one of the largest Internet Cash Management systems in the world with millions of users. They are a very solid way of conducting transactions on the Internet!

4- Why was my transaction declined even though I know that my credit card is not in arrears, and what can I do about it? I want to play!

Having a declined transaction does not in any way mean that your credit card is in trouble. It can simply be a case that your issuing bank has decided not to accept gaming transactions.

You can simply apply for, and receive a credit card from a bank that does allow gaming transactions.

5- When I cash out, how long will it take to receive my money?

Under normal circumstances, cash out is processed 72 hours after its request. Length of time from that point depends principally on the method of payment.

If you purchased using your credit card, we will try to credit your transaction through our gateway up to the purchase amount. If the amount you are withdrawing exceeds the amount of your purchase, we will send you a check. Checks are drawn in batches and are processed on Fridays.

6- How do I make a withdrawal?

Log into your account as if you were going to play, on the menu, click on cashier. In the cashier page, click on withdrawal, then simply enter the amount you would like to withdrawal and click the send button!

7- How many accounts am I allowed to have?

One account per household, per name, per person, per IP address, per email is allowed. If you have any trouble with your account, write to us and we will rectify the situation. Players who have more than one account will be banned and all winnings and bonuses will be credited, minus any processing fees.

8- The games will not play on my computer, what can I do?

Our games were developed using Macromedia's Flash® technology. Flash is a very popular platform and your computer should contain the plug-ins needed to render Flash®. Flash® is a very processor intensive software. Which means that the higher your processor speed, the more performance you will obtain from our games. We recommend machines with processor speeds in excess of 500 mhz. Our games will play on smaller machines, only they will play much slower. If you need to install the Flash® player on your computer, you may do so easily by clicking here, you will be taken to the Macromedia Flash® download center where you can simply click on the download button and in seconds, you will be enjoying some of the best games on the internet!

9- I have Web TV, can I play these games?

WebTV has been working very hard on making Flash® work in their systems, as of this writing, they do not yet support Flash®. If this changes, and we expect a change soon, we will post it here. If you know this has changed, Click here to contact us!

10- I am having problems logging in, what do I do?

If you have forgotten your username or password, go to the home page of the site. Click the link that says "Forgot your password?" then enter the email address you used to open your account. You will immediately receive an email containing your username and password, which you can use to login. If this fails, then contact us and we will be more than glad to help out! Click here to contact us!

11- Are there countries, states or regions that are not allowed to play in your casino, and which are they?

Certain jurisdictions prohibit online gambling. Players from these areas are welcome to play for free for as long as you like.

12- How do I play for fun?

Simple! Click here for free games, then click on the link for your favorite game!

13- Problems registering?

Make sure that the country matches with the state. Make sure that you use no spaces for email address, username, and password. Make sure you do not use commas. If you are still having problems, feel free to contact us! Click here to contact us!